VOICE-IN QUEST® · WORKING TOGETHER
Working Together
Terms & Conditions, Cancellations, Refunds & Privacy
Voice-In QUEST® offers Discovery Sessions, specialist vocal support and mentoring for adults aged 18 and over. Sessions may take place in person, online or in a hybrid format. The work focuses on voice, expression and embodiment; it is not psychotherapy or clinical care.
Working Together
Privacy & Confidentiality
Your privacy matters. What you share stays confidential. Your identity and personal experiences will never be shared for promotional purposes without your explicit consent. For details about how your personal data is handled and the rights available to you, please see the Privacy Policy.
Safety & Boundaries
Participation is voluntary. You determine the pace, depth and boundaries of the work and may pause or stop at any time.
Before Your Session
Clothing & Comfort
Wear comfortable clothing that allows you to breathe and move freely, particularly for sessions involving body awareness or movement.
Preparing for Vocal Sessions
Where applicable, please have any relevant backing tracks or lyrics available for the session.
Online Sessions
Online sessions take place via Google Meet. Please arrange a quiet space, a stable internet connection and, where possible, a setup that allows you to move freely and use your voice without interruption.
Cancellations & Refunds
Sessions & Cancellations
Please give at least 48 hours’ notice if you need to cancel or reschedule an appointment. Later cancellations and missed sessions may be charged in full, subject to applicable law.
Refunds & Withdrawal Rights
If a prepaid package ends early, completed sessions will be charged at the applicable individual session rate, and any remaining balance will be refunded. Your statutory rights, including any applicable 14-day withdrawal period, remain unaffected.
In exceptional circumstances, please contact me directly. Each situation will be considered individually.
Late Arrivals & Missed Appointments
If you arrive late, we’ll finish at the scheduled time. I’ll wait up to 15 minutes before considering the session missed. Missed sessions may be charged in full, in accordance with the cancellation policy. If something unexpected happens, please contact me. Exceptional situations will be considered individually.
If Kate Cancels
If I need to cancel a session, I will contact you as soon as possible to arrange an alternative date or offer a full refund for the cancelled session.
Programme Validity
To be completed once the programme start date, validity period, treatment of unused sessions and individual session rate for early refunds have been confirmed.
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