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VOICE-IN QUEST®Discover / Refine / Embody

VOICE-IN QUEST® · WORKING TOGETHER

Working Together

Terms & Conditions, Cancellations, Refunds & Privacy

Voice-In QUEST® offers Discovery Sessions, specialist vocal support and mentoring for adults aged 18 and over. Sessions may take place in person, online or in a hybrid format. The work focuses on voice, expression and embodiment; it is not psychotherapy or clinical care.

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Working Together

Privacy & Confidentiality

Your privacy matters. What you share stays confidential. Your identity and personal experiences will never be shared for promotional purposes without your explicit consent. For details about how your personal data is handled and the rights available to you, please see the Privacy Policy.

Safety & Boundaries

Participation is voluntary. You determine the pace, depth and boundaries of the work and may pause or stop at any time.

Privacy Policy →
02

Before Your Session

Clothing & Comfort

Wear comfortable clothing that allows you to breathe and move freely, particularly for sessions involving body awareness or movement.

Preparing for Vocal Sessions

Where applicable, please have any relevant backing tracks or lyrics available for the session.

Online Sessions

Online sessions take place via Google Meet. Please arrange a quiet space, a stable internet connection and, where possible, a setup that allows you to move freely and use your voice without interruption.

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Cancellations & Refunds

Sessions & Cancellations

Please give at least 48 hours’ notice if you need to cancel or reschedule an appointment. Later cancellations and missed sessions may be charged in full, subject to applicable law.

Refunds & Withdrawal Rights

If a prepaid package ends early, completed sessions will be charged at the applicable individual session rate, and any remaining balance will be refunded. Your statutory rights, including any applicable 14-day withdrawal period, remain unaffected.

In exceptional circumstances, please contact me directly. Each situation will be considered individually.

04

Late Arrivals & Missed Appointments

If you arrive late, we’ll finish at the scheduled time. I’ll wait up to 15 minutes before considering the session missed. Missed sessions may be charged in full, in accordance with the cancellation policy. If something unexpected happens, please contact me. Exceptional situations will be considered individually.

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If Kate Cancels

If I need to cancel a session, I will contact you as soon as possible to arrange an alternative date or offer a full refund for the cancelled session.

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Programme Validity

To be completed once the programme start date, validity period, treatment of unused sessions and individual session rate for early refunds have been confirmed.

ASK A QUESTION

Need something explained?

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